Irish Aviation Authority Addressed 20 Cases Out of 4,500 Passenger Complaints Last Year
The Irish Aviation Authority took action in 20 out of 4,500 passenger complaints against airlines last year. The majority of complaints were resolved satisfactorily, with a focus on dispute resolution and compensation for disruptions.

Irish Aviation Authority (IAA) received 4,500 complaints last year, taking action in 20 cases, as revealed in a Dáil committee meeting. The IAA, the regulator for civilian air sector, was represented by Declan Fitzgerald and Adrian Corcoran at the Transport Committee. Sinn Féin TD Louis O’Hara highlighted poor airline behavior towards passengers, citing a case of misinformation about passenger rights. Fitzgerald stated that most complaints were handled satisfactorily, although the process can be time-consuming. Corcoran explained the complaint process, emphasizing that cases are resolved without specific action in most instances. O’Hara raised concerns about the lengthy complaint resolution time, to which Fitzgerald responded by mentioning efforts to expedite the process.
Additionally, the issue of regional bias and the concentration of flights in Dublin were discussed by TDs and senators. Michael Murphy expressed concerns about Dublin Airport being the primary air travel hub, highlighting the need for diversification. Fitzgerald defended the concentration of flights in Dublin, citing Ireland's island geography and comparing it to other European countries. He assured that the traffic concentration in Dublin does not pose safety or security risks.
According to the source: The Journal.
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