NSW Ombudsman Slams Revenue Agency for Silencing Complaints

A report revealed a concerning attempt by NSW tax agency to silence complaints and prevent them from reaching the corruption watchdog, prompting a call for an audit. The NSW Ombudsman highlighted the agency's actions, which included using a settlement contract that restricted complaints to integrity agencies. The provision was deemed contrary to the public interest and could deter proper scrutiny.

Individuals with complaints against Revenue NSW were urged to come forward. The agency's use of confidentiality clauses in the settlement contract was also criticized. The ICAC emphasized taxpayers' right to complain to integrity agencies and warned against enforcing such provisions.

Revenue NSW responded, acknowledging the inappropriateness of the deed and stating it was not standard practice. However, concerns were raised about the potential prevalence of similar provisions in other agencies' contracts, raising fears of unchecked misconduct or corruption.

Calls for a full audit and stronger directives to prevent such practices were made by experts. While the state government condemned the provision, it stopped short of committing to specific actions, emphasizing the need for public confidence in government agencies.