Customer Questions Delayed Order at McDonald's, Receives Apology After Dispute with Manager
A customer at McDonald's Hougang 1 questioned the delay in his order, leading to a disagreement with the store manager. McDonald's Singapore apologized for the incident and took steps to address the issue.
McDonald's Singapore has apologized after a customer expressed unhappiness about the long wait for his order, resulting in a dispute with a store manager at McDonald's Hougang 1. Stomper Tay visited the store on June 7, placed a takeaway order at 10.28pm, but it was only ready for collection 48 minutes later. Tay alleged that a staff member responded rudely when questioned about the delay. He shared his feedback with McDonald's and Stomp, expressing disappointment with the manager's attitude.
In response to the incident, a McDonald's spokesperson stated that they have reached out to make amends and have reinforced training with their team to prevent similar occurrences. Tay confirmed that McDonald's contacted him and provided a refund for the order. He emphasized the power of social media in such situations.
According to the source: STOMP.
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